Consumer

Topics

This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms
Advertising and promotion
Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement does not need to contain an annual percentage rate for...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of Australian Consumer Law to show a current model...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests

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Publications

22 October 2021 is the current version of the Notice and request for consent to encroach or adversely affect
Building and Energy
Form – application
23 Aug 2022
14 April 2021 current version Certificate of building compliance
Building and Energy
Form – application
30 Apr 2021
Certificate of construction compliance
Building and Energy
Form – application
14 May 2014
Application for building approval certificate - Updated 30 April 2020
Building and Energy
Form – application
30 Apr 2020
Application for occupancy permit - Updated 30 April 2020
Building and Energy
Form – application
30 Apr 2020
8 March 2019 current version Notice of cessation
Building and Energy
Form – application
23 May 2019
13 February 2023 current version Application for demolition permit
Building and Energy
Form – application
20 Feb 2023
14 April 2021 current version Certificate of design compliance
Building and Energy
Form – application
30 Apr 2021
8 March 2019 current version Application for building permit – uncertified
Building and Energy
Form – application
23 May 2019
8 March 2019 current version – Application for building permit – certified
Building and Energy
Form – application
23 May 2019

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Announcements

Online retailer takes payment for goods that don’t arrive within a reasonable time Hundreds of complaints received by consumer protection agencies in Australia Consumers urged to avoid placing orders with the retailer at this time WA consumers are being warned about shopping with national online retailer Kingdom Warehouse , based in Melbourne, as many of their customers have failed to receive...
Consumer Protection
Media release
23 Jun 2022
There’s a lot to weigh-up when buying a car, such as the make/model and how much you want to spend, but one important thing to investigate is who you’re actually doing business with. We’re warning consumers to be wary of backyard operators who buy and sell multiple vehicles as a profit-making business, as they may rob unsuspecting consumers of their rights to a warranty and other remedies should...
Consumer Protection
Media release
17 Jun 2022
14 June 2022 Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 June 2022), the average price of regular unleaded petrol (ULP) will increase by...
Consumer Protection
Media release
14 Jun 2022
As we enter the winter months, with cold and stormy weather on our doorstep, it’s important to keep yourself and your family not only warm but safe by considering Building and Energy’s top safety tips. “The new season acts as reminder to check your electrical and gas appliances before using them, be conscious of extra mould growth, and ensure your property is rain, hail and wind prepared,”...
Building and Energy
Media release
14 Jun 2022
Friday, 10 June 2022 Commercial tenancy laws covering retail shops now under review Various emerging issues to be canvassed during consultation phase Lease rights regarding rents, operating costs and duration of tenancy explored The laws which govern commercial tenancy agreements between small retailers and landlords, including shopping centre owners, are being reviewed by the McGowan Government...
Consumer Protection
Media release
10 Jun 2022
Solar energy storage systems can be an attractive option for households looking to capture and store their own renewable energy. However, around 450 WA home-owners that have installed several models of LG-branded home energy storage batteries are being urged to check if their device is on a national recall list due to fears they may overheat and ignite. Due to the stored energy, battery fires can...
Consumer Protection
Media release
09 Jun 2022
Consumer Protection and WA Police are raising the alarm after an increase in reports of teenagers and young adults being targeted in ‘sextortion’ scams.
Consumer Protection
Media release
09 Jun 2022
Tuesday, 7 June 2022 ServiceWA app upgrades will ensure users have easy access to FuelWatch Interactive functionality and map will show fuel prices available near users Next addition to ServiceWA app continues journey in redefining the way Western Australians interact with government services The McGowan Government has updated its ServiceWA app to include FuelWatch, providing an easy to navigate...
Consumer Protection
Media release
07 Jun 2022
The Department of Mines, Industry Regulation and Safety (DMIRS) has successfully released two of its primary products as described under “Better Services” in the Western Australian Digital Strategy Roadmap 2022 . Under the State Government Digital Strategy, DMIRS was allocated $3.6million to improve public access to its services with: a single sign-on solution; and a whole-of-state government...
Corporate
Department News
03 Jun 2022
Being contacted out of the blue by a business wanting to sell you something is a scenario many consumers will be familiar with. Whether it’s a knock at the front door from a salesperson, or unsolicited text messages, phone calls and emails, it may help to know there are strict rules surrounding how businesses are allowed to contact you. When it comes to door-to-door salespeople, there are...
Consumer Protection
Media release
02 Jun 2022

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