Consumer

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LP gas cylinder adaptors that convert old POL to LCC27 banned in Western Australia

WATCH
Liquified Petroleum (LP) gas cylinder adaptors that convert old Type 21 (POL) cylinder valves to new Type 27 (LCC27) banned in Western Australia Following a recent gas related incident resulting in serious injury, the Director of Energy Safety has issued a prohibition order (the Order) which took...
Gas appliances
05 Jan 2024

Caravan and towing

When buying a recreational vehicle (RV) such as a caravan, camper trailer or camper van, you have different consumer rights depending whether you bought it from a private seller or a dealer. Either way, it’s important to understand there is no ‘cooling-off’ period in WA for RV purchases. This means...
Buying a vehicle or boat
29 Sep 2023

Translated captions: Building your new home video

Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
14 Sep 2023

Video – Building your new home

Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
22 Aug 2023

Portable gas cooking appliances in restaurants

Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions...
Gas appliances
21 Jul 2023

Translated captions: Building and Energy dispute resolution service video

Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. An animated has been produced to provide detailed information on the dispute...
Building complaints
19 Jun 2023

Restrictions for stowed or covered appliances – Fact sheet

This document provides guidance for the safety requirements of clause 6.3.2 Restriction of stowed appliances of AS/NZS 5601.2:2020 and how it applies to gas cooking appliances installed to external slide out kitchens in caravans and camper trailers (recreational vehicles).
Information for industry
12 May 2023

Building disputes monthly reports

An overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for each month. Annual reports Annual building disputes report 2022-23 2024 January 2024 February 2024 2023 January 2023 February 2023 March 2023 April 2023 May 2023 June 2023...
Building complaints
14 Mar 2023

Video – Information on the Building and Energy dispute resolution service

Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. This video provides detailed information on the dispute resolution process...
Building complaints
20 Feb 2023

Human factors: Information sheets

These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Case study chemical release This case study is based on the fire and a series of...
Human factors
02 Feb 2023

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Publications

Building disputes monthly report – February 2024

READ
An overview of building disputes for the month of February 2024.
Building and Energy
Reports
08 Apr 2024

Building disputes monthly report – January 2024

READ
An overview of building disputes for the month of January.
Building and Energy
Reports
08 Mar 2024

Consumer Protection Year in review 2022-23

READWATCH
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024

Building disputes monthly report – December 2023

READ
An overview of building disputes for the month of December 2023.
Building and Energy
Reports
22 Jan 2024

Building disputes monthly report – November 2023

READ
An overview of building disputes for the month of November 2023.
Building and Energy
Reports
22 Dec 2023

Agency Commissioning Plan - Community Services

READ
Section 1: Strategic plan for commissioning community services Background In August 2022, the WA Government released the State Commissioning Strategy for Community Services (Strategy) with the...
Consumer Protection
Reports
21 Dec 2023

Progress Report - Local Government periodic inspections of private swimming pool safety barriers 2022–23

READ
This Report is the fifth annual report on the progress of local governments’ pool inspection programs and is in response to recommendation 7 of the Ombudsman WA report Investigation into ways to...
Building and Energy
Reports
08 Dec 2023

Building disputes monthly report – October 2023

READ
An overview of building disputes for the month of October 2023.
Building and Energy
Reports
17 Nov 2023

Complaint form – Authority to act

READ
This complaint from is to be lodged on behalf of a person or entity, or during a complaints process where parties select another person to act on their behalf.
Building and Energy
Form – application
26 Oct 2023

Building disputes monthly report – September 2023

READ
An overview of building disputes for the month of September 2023.
Building and Energy
Reports
16 Oct 2023

Pages

Announcements

Commissioner's Blog: Stop the interruptions - take back your phone from telemarketers and spam

Unwanted calls and spam SMS can be a source of frustration. Whether it's persistent telemarketers interrupting your dinner or irrelevant promotional texts flooding your phone, there are ways to put a stop to them. You may have forgotten about the Do Not Call register, which is a free service run by the Australian Communications and Media Authority (ACMA). You can register your home, personal...
Consumer Protection
Media release
18 Apr 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 32 cents per litre...
Consumer Protection
Media release
16 Apr 2024

Commissioner's Blog: Cracking the code on diesel pricing with FuelWatch

Unleaded petrol (ULP) prices often grab the headlines but for many West Aussie drivers, diesel is the lifeblood that keeps their utes, trucks, 4WDs and family cars running. Currently, Tuesday is the cheapest day to fill the tank with petrol, but Consumer Protection’s FuelWatch team often receives questions asking when the cheapest day is for diesel. Diesel does not follow a price cycle in the...
Consumer Protection
Media release
11 Apr 2024

Consumer advice following liquidation of Start Right Homes Pty Ltd

Building and Energy is advising homeowners affected by the liquidation of Start Right Homes Pty Ltd (BC14559) to contact QBE to discuss their home indemnity insurance. The Osborne Park building company, which mainly constructed single-storey houses, appointed liquidators on 7 April 2024. Building and Energy understands the company is yet to complete 24 projects. Building and Energy Executive...
Building and Energy
Media release
09 Apr 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
09 Apr 2024

Buckle up for changes on written-off car sales

Car dealers will soon be required to advise buyers if the vehicles on offer had previously been written off Under the new laws, dealers will face fines up to $5,000 for failing to comply New regulations follow surge in complaints from unsuspecting buyers New regulations to protect consumers from making a purchase they may later regret will soon come into effect, with penalties coming to car...
Consumer Protection
Media release
04 Apr 2024

Travel scratchie scams: don't let 'instant win' become instant regret

WA households targeted by Malaysian travel brochure scam Packages arrive containing fake scratchies showing $US185,000 win Fake scratchie cards promising huge cash prizes as part of a bogus travel promotion are once again arriving in letterboxes across Western Australia, prompting a warning for households to be on scam alert. Consumer Protection's WA ScamNet team has recently received a high...
Consumer Protection
Media release
03 Apr 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
02 Apr 2024

Campaigns to energise electrical safety awareness

WA’s electrical safety regulator is launching three campaigns this year to provide potentially life-saving advice on safety switches, compliant appliances and the dangers of DIY. Beginning today, Building and Energy is sharing messages on social media, streaming services and other platforms to encourage testing of residual current devices (RCDs). These safety switches are designed to immediately...
Building and Energy
Media release
02 Apr 2024

Commissioner's Blog: Ride a quad bike, not an ambulance

Quad bikes are the leading cause of death and serious injury on Australian farms. School holidays and good weather often mean farm visits and quad bike adventures. Consumer Protection urges families to prioritise safety when it comes to quad biking. Sixty per cent of quad bike fatalities occur during a roll over. Even at slower speeds, these bikes can topple over and crush the rider with hundreds...
Consumer Protection
Media release
28 Mar 2024

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Applications

Apply to run a street collection in Perth
Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
Apply for a charity licence
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative
Register a co-operative.
Consumer Protection
Commercial tenancy
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Renting a property
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Building approval forms
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Unsafe products
Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Report an electrical accident
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

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Complaint fee
Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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