Home buyer / owner

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Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

Evictions

Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the...
When a tenancy ends
23 Apr 2014

Property investment seminars

Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
08 Apr 2014

Off the plan property contracts

Off-the-plan sales contracts are agreements where a developer promises to deliver a parcel of land, a house and land package or a strata property to a buyer at an agreed price at a future date, subject to the developer obtaining all necessary approvals in respect of the development from the...
Buying a property
08 Apr 2014

Selling through an agent

Selling through an agent Real estate agents contracted by the seller must act on behalf of the seller but are obliged to act responsibly and ethically to the buyer as well. Anyone in the business of buying, selling or leasing property on behalf of another person must either: hold a real estate...
Selling a property
08 Apr 2014

Selling a property

You can sell your own property yourself or contact a qualified agent to handle the sale for you. If you choose to use an agent they will recommend a method of sale based on the: type and location of your property market conditions your timeframe and personal preference The agent should support...
Selling a property
08 Apr 2014

Disputes and warranties with tradespeople

The Australian Consumer Law (ACL) requires a tradesperson and/or builder to meet certain obligations when they do building work: Service guarantee Product guarantee Businesses are obligated to meet all ACL consumer guarantees by law and they cannot be signed away. If you are having troubles with a...
Building or renovating a property
08 Apr 2014

Hiring tradespeople

Before engaging someone to do the work: ask for a written quote contact your local council to find out whether any permits are required ask to see a certificate of currency for public liability insurance – this insurance will protect you or third parties against any damage the tradesperson may...
Building or renovating a property
08 Apr 2014

Getting quotes from tradespeople

Ask your family or friends to recommend an architect, builder or tradesperson they have recently used. Shop around and get recommendations. If you are using an architect, ask them to recommend two or three building practitioners who have worked for other clients, as a starting point. You should...
Building or renovating a property
08 Apr 2014

Pre-settlement inspections

Unless the contract makes specific provision, properties are sold in reasonably the same state as when first inspected. So it is essential to conduct a thorough physical inspection of the property prior to the settlement being finalised. Once you have inspected the property, if you want changes to...
Buying a property
08 Apr 2014

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Publications

Electrical safety certificate

READ
This is what an electrical safety certificate looks like. You should receive one from your electrical contractor within 28 days of the electrical work (other than repairs) being done.
Information
02 May 2014

Powering your new house for less – sustainable housing

READ
This fact sheet is a guide to making your new home is sustainable, energy efficient and easy to run. What is an energy efficient house? An energy efficient house uses less energy than an existing...
Building and Energy
Fact sheet
22 Jan 2019

Inspection of buildings – guidelines for building complaint reports

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When dealing with building disputes relating to a regulated building service, Building and Energy may require the parties to a complaint to provide further details about the complaint. These further...
Building and Energy
Fact sheet
23 Jan 2019

Sample complaint letter about home building work

A sample complaint letter for unsatisfactory building work. Your name Your address Your phone number Your email address (if you have one) Date Name of builder Street Suburb/town State Postcode Dear...
Consumer Protection
Template
22 Oct 2020

Home Buyers Survival Guide

READ
The Home Buyers Survival Guide for WA is produced by the Department of Energy, Mines, Industry Regulation and Safety. The guide provides relevant and useful information for Western Australians when...
Consumer Protection
Guide / handbook
04 Dec 2023

Information for tenant - form 1AC

READ
Lessors must give a tenant this form at the start of a tenancy. Please note: The Information for tenants forms (1AC and 1 AD) was updated in March 2015 to include two safety points regards pool/spa...
Consumer Protection
Form – notification
03 Jul 2017

Owner-builder application package

READ
Guidelines for applying for owner-builder approval from the Building Services Board.
Building and Energy
Form – application
14 Aug 2019

Real estate fees - Negotiating with an agent

READ
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014

Home buyers assistance account application form

READ
A grant from the Home Buyers Assistance Account reimburses some of the incidental expenses incurred in connection with the purchase of a first home in Western Australia. Eligible applicants receive a...
Consumer Protection
Form – application
17 Mar 2022

Property settlement fact sheet

READ
Property settlement is the finalisation of a real estate transaction between a buyer and a seller. This fact sheet outlines the process of property settlement and the general conditions that usually...
Consumer Protection
Guide / handbook
27 May 2014

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Announcements

Summer safety advice from Building and Energy

Western Australia’s building and energy safety regulator is sharing top tips for a safe summer when using gas barbecues and camping appliances, pools, party lights, lithium-ion batteries, roof spaces and items attached to pillars. Gas barbecues “A barbecue is a great Australian tradition, but gas barbecues can be dangerous if they are not correctly used or maintained,” Building and Energy A/...
Building and Energy
Media release
13 Jan 2021

Former builder reprimanded following fraud conviction – Liam Glenn Howard of Howzat Constructions

Mr Howard was jailed for fraud regarding invoices to the North Metropolitan Health Service His conviction led to recent action under WA building registration laws State Administrative Tribunal issued a reprimand and an order to pay costs A former builder has faced disciplinary action under WA’s building registration laws after being convicted of fraud over misuse of North Metropolitan Health...
Building and Energy
Media release
07 Jan 2021

Regulators’ reminder of portable pool dangers

Building and Energy and Consumer Protection have joined forces to warn parents and retailers about the risks and rules when using and selling portable pools this summer. Building and Energy oversees WA’s swimming pool safety barrier standards, which are enforced by local governments, while Consumer Protection regulates product safety. On average, one child a year drowns in a portable pool in...
Building and Energy / Consumer Protection
Media release
21 Dec 2020

Holiday safety consumer alert: Blind and curtain cords can kill

A holiday safety consumer alert has been issued by Consumer Protection following the recent tragic death of a two-year-old girl who was strangled by a blind cord at her home on Queensland’s Sunshine Coast last month. With children spending more time at home over the summer holiday season, the young child’s death is a grim reminder that parents and carers must be vigilant to the dangers in the...
Consumer Protection
Media release
15 Dec 2020

Have your say on building industry registration

WA’s building regulator is seeking public comment on proposals to review registration requirements for building practitioners and contractors. The consultation is part of Building and Energy’s broad review of the compliance and enforcement framework for the WA building industry. The main aim of the initiatives is to improve confidence in the building sector and respond to a major national report...
Building and Energy
Media release
26 Nov 2020

World Toilet Day plumbing tips

It’s World Toilet Day (November 19) and WA’s plumbing regulator is sharing key advice to ensure lavatories are safe and efficient. Building and Energy Executive Director Saj Abdoolakhan urged home owners not to attempt to install or repair a toilet themselves. “By law, plumbing work related to sanitation, water supply or drainage must only be carried out by a licensed plumber ,” he said. “Many...
Building and Energy
Media release
19 Nov 2020

Non-compliant building work costs supervisor – Christopher John Joseph Brereton

The supervisor of a house construction in Shelley has been fined $5,000 after several areas, including the roof and ceiling, failed to comply with approved plans or building standards. The Building Services Board found that Christopher John Joseph Brereton (BP102223) breached WA’s building registration laws by failing to properly manage and supervise a building service. Mr Brereton was a co-...
Building and Energy
Media release
12 Nov 2020

Asbestos Awareness Week 2020

Asbestos Awareness Week 2020 runs from 23-29 November 2020. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Asbestos and Silica Safety and Eradication Agency Industry...
WorkSafe
Event
06 Nov 2020

National Water Week: Are your plumbing products certified and safe?

WA’s plumbing regulator has issued a reminder that taps, toilets, showerheads and most other plumbing products must have WaterMark certification to show they have passed safety and quality checks to meet specific Australian standards. As National Water Week (19-25 October) gets underway, Building and Energy is joining with the Australian Building Codes Board to highlight the national WaterMark...
Building and Energy
Media release
19 Oct 2020

Owner-builder ignores order to fix defects – Jonathon Robert Reardon

A Perth owner-builder has been ordered to pay $6,000 in fines and costs after failing to fix several building issues affecting the new owners of a Yanchep house. Jonathon Robert Reardon did not appear at Joondalup Magistrates Court on 1 October 2020 when he was convicted of breaching WA’s building laws by not complying with a Building Commissioner’s order. The court was told that in 2013 Mr...
Building and Energy
Media release
13 Oct 2020

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